Return Policy

Our Commitment to Satisfaction:

At VivaTech Wellness, we stand behind the quality of our products and want every purchase to be a positive experience. We understand that sometimes a product may not meet your expectations, and we've designed our return policy with this in mind.

Return Period:

You have 30 days from the date of delivery to return your purchase.

Condition for Returns:

Products must be returned in their original condition: unused, unopened, and in the original packaging. Please include all accessories, manuals, and documentation.

Non-Returnable Items:

Certain items are not eligible for return, including:

• Gift cards
• Downloadable software products
• Some health and personal care items
• Final sale items

Defective or Damaged Items:

If you receive a defective or damaged product, please contact us immediately for a replacement or refund.

Process for Returns:

To initiate a return, please visit our online Returns Center and follow the instructions provided. You will need your order number and email address associated with the purchase.

Refunds:

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be credited to your original method of payment.

Exchanges:

If you wish to exchange an item, please return the original item for a refund and place a new order.

Shipping Costs:

Return shipping costs are the responsibility of the customer unless the item is being returned due to a defect or error on our part.

Contact Us:

For any questions or concerns about your return, please contact our customer service team at support@vivatechwellness.com.

We value your business and are here to ensure that your experience with VivaTech Wellness is exceptional.