FAQ

  1. What products do you offer?

    • We offer a wide range of wellness and personal care products related to our four main categories of care; Innovate Your Life, Harmony in Health, Wellness Oasis, and Empowered Intimacy. If we don't offer something you are looking for, please reach out and we will try to find it for you!

  2. How do I choose the right product for my needs?

    • Our goal is to provide you with products that will enhance your wellbeing. Feel free to grab several products during your stay to see what enriches your life the most. 

  3. Can I track my order?

    • When tracking is available for your purchased items, we will notify you upon checkout. 

  4. What is your return policy?

    • At VivaTech Wellness, we stand behind the quality of our products and want every purchase to be a positive experience. We understand that sometimes a product may not meet your expectations, and we've designed our return policy with this in mind. Return Policy

  5. How secure are my personal and payment details?

    • The security of your personal and payment details is very important to us. We work with some of the top payment providers to ensure that you are safe and well taken care of. 

  6. Do you offer international shipping?

    • Shipping is currently offered to North America. Shipping rates and timelines will vary based on location and order details.

  7. How can I modify or cancel my order?

    • Need to change or cancel your VivaTech Wellness order? No problem! Our policies can be found on this page Cancel or Modify Order. For any questions or immediate assistance, please reach out to our customer support at support@vivatechwellness.com.

  8. What should I do if I received a damaged or wrong product?

    • If you receive a defective or damaged product, please contact us immediately for a replacement or refund. Subject to return period terms found within our Return Policy.

  9. Are there any discounts for first-time customers?

    • Discounts are subject to change, visit our sale page to see what products can enhance your wellness today!

  10. How can I stay updated about new products and promotions?

    • Sign up for our email list to get the latest on our product and service offerings.

  11. Do you offer any wellness or technology courses?

    • We do not offer any courses at the moment. You never know what is in the works, sign up for our email list to stay informed!

  12. What are the benefits of creating an account on your website?

    • Creating an account will start the process on your total wellness journey. This will allow us work with you more quickly upon future visits.